Effective Date: October 5th, 2026
All scheduling is handled through each location’s Office Manager. You may call the office directly or send an email to schedule, reschedule, or cancel a session. Sessions must be scheduled in advance and are subject to coach availability.
Clients enrolled in a membership reserve a recurring weekly day, time, and coach for their student. Makeup sessions, add-on sessions, and other scheduling requests are also handled through the Office Manager and are subject to coach availability.
Session fees and/or membership session allocations are based on the length of the session as reflected on our schedule. No adjustment, refund, credit, or token will be provided for time lost because of a student’s late arrival or early departure.
Extensions in session duration made in response to a late arrival or early departure may be made at the discretion of the coach. For hourly clients, additional time will incur fees according to the standard hourly rate. For membership clients, additional time will be treated as an add-on and billed accordingly.
Any lost time due to the late arrival of the coach will be compensated either by extending the session by mutual agreement or by applying an appropriate credit.
Clients may cancel or reschedule a session without penalty, subject to the applicable billing terms below, when the Office Manager is notified in accordance with the following guidelines:
Students who arrive at least 30 minutes late without notifying the office that they are running late but still plan to attend will be treated as a no-show. Coaches are required to wait 30 minutes for a student to arrive but may leave the office after that time if no notice has been received.
A same-day reschedule, meaning a session moved to another time on the same day, does not avoid the cancellation policy. If adequate notice was not provided for the original time slot, that original session will be treated as a late cancellation.
If an hourly client fails to provide notice in accordance with the deadlines above and subsequently cancels, no-shows, or shortens a session, the client will be charged for the entire length of the session as scheduled.
For a same-day reschedule made without adequate notice, the original session will be treated as a late cancellation and the client will be charged for both the original session and the newly scheduled session.
These terms also apply to sessions scheduled as part of prepaid packages or bundles, which are Test Prep and/or College Admissions offerings provided at a fixed, non-recurring cost. Failure to provide adequate notice will result in the client being billed the applicable hourly rate for the missed session.
A membership session cancelled or rescheduled within the required notice period earns one cancellation token.
Sessions cancelled after the applicable deadline, missed sessions, and sessions shortened by the client are forfeited and earn no token, refund, or credit toward the monthly membership fee.
A same-day reschedule made without adequate notice will be treated as a late cancellation of the original session. The original session will be forfeited, and any additional session scheduled that day will be treated as an add-on session where applicable.
Full details surrounding memberships, tokens, and availability of the program can be found in the section titled Membership Terms below.
In order to ensure the best possible results for our students, and because effective habits are built through consistency, it is important that clients commit to attending their regularly scheduled sessions.
Clients who cancel sessions twice in a row will receive communication from their Location Director to discuss scheduling options and assess whether a different day and time would better serve the student’s schedule.
After the third cancellation in one semester, regardless of whether the cancellations are consecutive, the Location Director will contact the client to identify a day and time that may allow for more consistent attendance.
We are committed to providing a productive learning environment for all students. In order to maintain an atmosphere that fosters optimal learning outcomes, we kindly request that parents and guardians refrain from sitting in on sessions. While we understand and encourage our parents to be genuinely interested and involved in their child’s education, it is our responsibility to create an environment that best promotes effective learning.
Parents are welcome to attend the first 10 to 15 minutes of a student’s first session with The Enrichery or the first session with a new coach. Otherwise, please keep questions, comments, and updates for the end of the session.
If you anticipate the need for a longer conversation about your student and their progress, please call or email your coach and/or Location Director to arrange a time to talk.
Location Directors and/or Academic Coaches may request access to student academic portals such as College Board, Common App and other college application platforms, Canvas, and/or Skyward.
These portals will be used exclusively during sessions and/or for the purpose of preparing for sessions to review and support student progress through mock exam scores, course and assignment grades, and/or completion of college applications.
Portal access will relate only to the service the student is receiving and will be utilized or referenced only during the period in which the student is receiving services from The Enrichery.
The Enrichery is committed to maintaining the privacy and security of student data while ensuring that necessary accommodations are honored during sessions.
To facilitate our services, we may collect certain student information, including but not limited to 504 plans and other accommodation-related information. This information is used solely for administrative purposes and session facilitation and is not used for analysis conducted by artificial intelligence (“AI”).
The Enrichery may use AI to analyze student data strictly in relation to:
We do not process personally identifiable student information, such as last names, addresses, accommodation records, or other sensitive data in AI-driven analysis.
By using our services, you acknowledge and agree that:
For the safety and security of our students, sessions conducted on our premises may be recorded under video surveillance. These recordings are never permanently stored and are handled confidentially.
Recorded footage may be used to ensure the well-being of participants and to evaluate session quality and coach effectiveness by the Location Director and Trainer. By enrolling in our services, you consent to this recording practice.
Separate from security surveillance, parents are provided with a form within the registration packet allowing them to opt out of photograph or video footage of their student being used in The Enrichery’s marketing materials, including social media.
To begin services, a one-time enrollment fee of $150 per student is due at registration. This fee covers onboarding, account setup, and preparation for services.
An enrollment fee invoice or charge will be processed at registration. When the enrollment fee is paid electronically, the payment method used may be securely saved as the payment method on file for future billing.
A valid payment method on file is required for all active client accounts. Applicable payment methods and billing procedures depend on whether the client participates in hourly billing or membership billing, as described below.
All hourly coaching fees are calculated using The Enrichery’s current hourly rate in effect at the time services are rendered.
Registration, enrollment, or placement on the schedule does not guarantee or lock in a specific hourly rate. The Enrichery may update its hourly rates, fees, or pricing structure at its discretion. Updated rates will apply to future sessions and services after the stated effective date, and clients will receive advance notice of applicable changes.
Hourly clients are required to maintain a current credit card on file.
The Enrichery does not accept payment by cash, bank transfer, or Zelle. Payment may be made by credit card or physical check.
Invoicing for hourly sessions occurs semimonthly, with invoices generated at the start and halfway point of each month. Each invoice generated during its respective half-month window (1st-15th, 16th-end) processes all fees for sessions that occurred. A courtesy invoice will be sent on or after the 1st and the 16th of each month detailing the previous period’s activities. Clients may pay the invoice using a credit card of their choosing or by providing a physical check.
If payment has not otherwise been received, The Enrichery will charge the card on file within 2–3 business days after sending the courtesy invoice.
Payment is due in full at the time of invoicing. A late payment fee of $35 per missed payment will be applied to the client’s balance due.
If a credit card is declined or payment otherwise fails, The Enrichery will contact the client to obtain updated payment information.
Should an invoice remain unpaid for two billing cycles, the client will be removed from the schedule and the session time may be made available to other students.
If a balance remains unpaid after two billing cycles and all reasonable attempts to collect payment have been made, The Enrichery reserves the right to refer the outstanding balance to a collections agency. Clients will be responsible for any additional fees or costs incurred during the collections process.
A membership reserves a recurring weekly day, time, and coach for the student.
The monthly membership rate is calculated based on four sessions for each weekly reserved timeslot and remains the same each month except as otherwise provided in these terms.
When a reserved day occurs a fifth time within a monthly period, that fifth session is included at no additional charge and remains subject to the same scheduling and cancellation policies as any other membership session.
The new student enrollment fee (if applicable) and first month of membership are charged at the time of registration.
The first membership month begins on the student’s first session date, and that day of the month becomes the recurring monthly billing date.
For example, if a client registers on October 3 and the student’s first session is October 10, the enrollment fee and first month of membership will be charged on October 3. The first membership month will cover October 10 through November 9, and the next monthly payment will be charged on November 10.
If the billing date falls on the 29th, 30th, or 31st and a month does not contain that date, payment will be charged on the final day of that month.
After the first month, membership fees are charged in advance on the monthly billing date to the card or bank account on file. Membership renews automatically each month until cancelled or paused in accordance with these terms.
Cash, checks, and Zelle are not accepted for membership payments.
The Enrichery may update its membership rates at its discretion. Members will receive advance notice of applicable changes, and updated rates will apply beginning with the first billing date after the stated effective date.
If a membership payment is declined or otherwise fails, The Enrichery will contact the client for updated payment information.
If the balance is not paid within three business days, a $35 late payment fee will be applied and the student’s sessions will be placed on hold until payment is received.
Sessions missed while a membership is on a payment hold are forfeited and do not earn a token.
If the balance remains unpaid for 14 days after the original billing date, the membership will be suspended and the student’s reserved day, time, and coach will be released and may be made available to other students.
If a balance remains unpaid after all reasonable attempts to collect payment have been made, The Enrichery reserves the right to refer the outstanding balance to a collections agency. Clients will be responsible for any additional fees or costs incurred during the collections process.
Tokens are units of credit that may be issued for eligible cancellations, certain company closures, or as a membership benefit as described below. A token may be redeemed for one additional session in accordance with the membership’s plan.
Makeup sessions must be scheduled through the Office Manager, are subject to coach availability, and are always scheduled in addition to the student’s reserved weekly sessions.
Tokens cannot be applied to, substituted for, or used to cover a reserved session, including a reserved session that was cancelled late or missed. Tokens do not reduce or provide a credit toward the monthly membership fee.
Tokens issued from sessions canceled with notice will expire 180 days after issuance and are consumed at the time of scheduling.
Tokens have no cash value, are non-transferable, and are forfeited when the membership ends except as otherwise provided under the Membership Trial terms below.
Members enrolled in plans with three weekly sessions receive one bonus token per month.
Members enrolled in plans with four weekly sessions receive two bonus tokens per month.
Monthly bonus tokens are issued at the beginning of each monthly renewal and expire at the next renewal.
Members enrolled in plans with one or two weekly sessions receive one mid-term bonus token on March 1 and one on November 1. These tokens expire 180 days after issuance.
Bonus tokens are subject to all other token terms described above and are not issued while a membership is paused.
Additional sessions may be scheduled at the membership per-session rate and will be billed on the date of the additional session or sessions.
MindPrint and IXL assessments are available as optional add-ons at a one-time cost of $150 each.
Assessments are held on Sundays at 10:00 a.m. Students should arrive by 9:45 a.m. No additional time will be provided for late arrival, and students arriving more than ten minutes late may be asked to reschedule.
If the student’s coach is unexpectedly unavailable, The Enrichery may offer the session at the reserved time with a different team member who has been fully briefed on the student’s progress.
If an appropriate substitute is not available, or if The Enrichery cancels a session for another reason, such as an unplanned closure due to severe weather, a token will be issued.
This provision does not apply to scheduled holiday closures addressed below.
The Enrichery observes the following annual closures:
For the 2026–27 year, winter break runs from December 18, 2026 through January 2, 2027.
Winter Break. Membership fees are prorated so members do not pay for reserved sessions that fall during the winter closure. Members whose billing periods overlap winter break will receive a prorated reduction based on the portion of the applicable billing period that falls within the closure. For memberships that renew before or after winter break, the applicable reduction will be reflected in the December renewal. For memberships that renew during winter break, the reduction will be divided between the December and January renewals based on the portion of each billing period that overlaps the closure.
Thanksgiving and July 4. Each reserved session falling on one of these closure dates, including Sunday sessions, will earn one token. Members may schedule a makeup session through the Office Manager or retain the token for later use.
Holiday tokens expire 365 days after issuance and are otherwise subject to the general token terms above.
Changes to the number of weekly sessions included in a membership plan may take effect during the current billing period, subject to scheduling availability and coordination with the Office Manager.
If the number of weekly sessions is increased, the additional membership cost will be prorated for the remainder of the current billing period beginning when the additional session or sessions are added to the student’s schedule. The new monthly membership rate will apply in full beginning on the next billing date.
If the number of weekly sessions is decreased, the member may begin attending fewer sessions once the scheduling change is confirmed; however, payments already made for the current billing period are non-refundable and will not be prorated or credited. The reduced monthly membership rate will take effect beginning on the next billing date.
Changing the day or time of a session within an existing plan is considered a scheduling change and not a membership plan change.
Members may request a pause of up to one month at a time in accordance with The Enrichery’s Pause Policy, except as provided under the Summer Pause terms below.
Pauses follow the member’s billing cycle. A one-month pause begins on a billing date and ends on the next billing date. For example, a membership paused beginning July 15 would resume August 15.
During a pause:
Members returning from a pause are not required to pay a new enrollment fee.
Memberships do not pause automatically during the summer. They continue and are billed normally unless the member requests a pause.
A pause beginning in June or July may last for up to two consecutive months, such as June through July or July through August.
A pause beginning in any other month is limited to one month.
To request a summer pause, the member must notify the Office Manager at least ten days before the next billing date.
Members may cancel their membership at any time by notifying their Location Director in writing or by calling the office.
Cancellation prevents future membership billing. Payments that have already been made are non-refundable, and sessions already paid for remain available through the end of the current billing month.
The monthly membership program is currently offered as a trial program at The Enrichery Woodlands and The Enrichery Highland Park.
The Enrichery may end the trial program and return participating clients to its standard hourly billing model. Under that model, sessions are billed after they occur on the 1st and 16th of each month at The Enrichery’s standard hourly rate and are subject to the Hourly Sessions terms contained in this agreement.
If the membership trial ends:
At The Enrichery, the safety and well-being of your child are our top priorities. To ensure that every student is picked up safely and that we are prepared for emergencies, we have established the following policies.
All families are required to provide at least one emergency contact who can pick up the student in case of an emergency or if the primary contact is unreachable.
Emergency contact information must be provided during registration and kept current. If any information changes, please notify The Enrichery promptly.
Please ensure that emergency contacts are reachable by phone during center hours.
Students should also have access to the name and contact information of the person responsible for dropping them off and/or picking them up from sessions.
If a child cannot be safely released to the listed authorized pickup persons, The Enrichery will:
Employees of The Enrichery are not permitted to provide transportation for students under any circumstances.
If a student is not picked up by the end of their scheduled session, our staff will remain with the child until they are picked up.
Consistent late pickups may result in a review of the student’s enrollment and possible additional charges.
Our offices generally close at approximately 9:00 to 9:30 p.m. on weeknights Monday through Thursday and around 6:00 p.m. on Sundays. Offices may close earlier if scheduled sessions conclude before the standard closing time.
Parents and guardians are responsible for ensuring that pickup arrangements account for the applicable office closing time.
In the event of an emergency such as an illness or injury:
Please ensure that all primary and emergency contact information remains current at all times.
Some services provided by The Enrichery are subject to additional or adjusted terms and conditions based on the nature of the program or service. If that is the case, the additions and/or changes will be provided below.
The Enrichery is dedicated to your child’s success. As such, we will always provide the following:
Sessions – particularly the first six – are mainly structured in an “I do – we do – you do” format. Later sessions are more centered around independent practice and feedback. See below for a general overview.
Students will be paired with coaches based upon student needs as shown by the diagnostic exam results and general personality fit. In some instances, this means students will have two coaches assisting in their preparation: one dedicated to the humanities sections and another dedicated to math.
Test Prep programs are generally structured as follows:
Students will take a series of four mock exams throughout the program to monitor progress and allow coaches to adjust preparation as needed. All standard Test Prep materials are included in session costs and will not be billed separately.
For best results, students are strongly encouraged to begin Test Prep with enough time to complete the full program immediately leading up to their official exam date. Scheduling should account for holidays, school breaks, and known conflicts. Families should discuss the anticipated timeline with their Location Director before beginning the program.
Students wishing to continue preparing for the same test beyond the standard program duration, or to add additional sessions to their Test Prep schedule, may do so at The Enrichery’s applicable Test Prep hourly rate.
ISEE Plus includes the same test preparation curriculum, coaching structure, mock exams, and homework expectations described throughout these terms.
The final two sessions of the 16-week ISEE Plus program are reserved for application support, including work on the student’s résumé and any personal statements or supplemental essays required as part of the student’s school applications.
To help ensure these sessions can be used effectively, parents should provide the Location Director and coach with the following in advance:
Students are encouraged to take both a diagnostic ACT and a diagnostic SAT with The Enrichery in order to make a decision on which test will be the best fit. Students who are actively enrolled – or students who subsequently enroll in the month following the diagnostic exam – will receive both diagnostics free of charge. Otherwise, the hourly rate for mock exams listed under the section “mock tests” will apply to both diagnostics. Students who already have official score reports from an ACT, SAT (including exams provided for free at school), or PSAT can utilize those score reports while considering which test to prepare for in lieu of taking a diagnostic exam with us.
We ask our students to commit wholeheartedly to their test preparation. As such, students may not switch between ACT and SAT prep midway through the program, nor may they prepare for both exams simultaneously. Should a student wish to prepare for both tests, they will be expected to finish out one program before beginning the next. Students wishing to prepare for the alternate exam following their initial prep should complete the entire 16 week program to allow for the necessary timing and strategy practice.
Students wishing to continue preparing for the same test beyond the 16 sessions and/or add extra sessions to their Test Prep schedule are welcome to do so at the minted hourly rate.
The Enrichery’s test preparation program begins with a diagnostic exam to establish a baseline score. Since these exams are offered free of charge to students actively enrolled in test prep, clients have one month following a diagnostic exam to schedule test prep services without incurring an hourly fee for the mock test.
Students will also take mock exams every four sessions to monitor progress. All mock exams will be scheduled by the office manager prior to the student’s first session.
Mock exams occur on Sundays and begin precisely at 10:00 A.M.
Students are strongly encouraged to arrive no later than 9:45 A.M.
These dates will be sent out to the parent, the student, and the coach via email to ensure that all participating parties are aware of testing ahead of time. If there is a scheduling conflict, please reach out to the office manager as soon as possible to work out a time that fits both the student’s test prep and personal schedule.
Students who are not enrolled with The Enrichery for Test Prep may schedule a mock exam (SAT, ACT, ISEE, or PSAT). Mock exams will be billed at The Enrichery’s standard Test Prep hourly rate in accordance with our invoicing terms and are subject to our standard cancellation and attendance policies. This mock exam cost will be deducted from any Test Prep package amount if the student is enrolled in Test Prep within 30 days of taking their mock exam.
Mock exam reports, score analyses, and any accompanying feedback provided by The Enrichery are for the student’s and family’s personal use only. These materials are proprietary to The Enrichery and may not be shared, distributed, reproduced, or discussed with tutors, schools, test prep companies, or educational service providers outside of The Enrichery without prior written consent.
The Enrichery’s mock exams and reporting are designed to inform internal instruction and recommendations. The Enrichery does not guarantee that external providers will interpret or apply mock exam data in the same manner, and therefore cannot be responsible for outcomes resulting from the use of mock exam materials outside of The Enrichery.
Saturday and weekday mock exams are offered at select locations, and we are typically able to accommodate mock exams at our offices during school holidays, such as Presidents Day or Spring Break. Contact your office manager for more information.
The Enrichery offers Mindprint and IXL assessments as optional tools to supplement academic coaching (AC), executive functioning (EF), and/or test preparation (TP) services. Each assessment is available at a one-time cost of $150 and is designed to provide deeper insight into a student’s learning profile, cognitive strengths, and academic skill levels, enabling coaches to tailor their approach more effectively.
These assessments occur on Sundays and begin precisely at 10:00 A.M.
Students are strongly encouraged to arrive no later than 9:45 A.M. Students arriving after 10 A.M. may miss the first section of their exam, as the proctor will not wait for all students to arrive before beginning the test.
These dates will be sent out to the parent, the student, and the coach via email to ensure that all participating parties are aware of the assessment date ahead of time. If there is a scheduling conflict, please reach out to the office manager as soon as possible to work out a time that fits both the student’s test prep and personal schedule.
Saturday and weekday assessments are offered at select locations, and we are typically able to accommodate mock exams at our offices during school holidays, such as Presidents Day or Spring Break. Contact your office manager for more information.
Your success is dependent upon your commitment to regular attendance, staying engaged during sessions, and thoughtfully completing homework outside of sessions. At-home practice is essential to your mastery of the material. We will achieve the best results when all parties — students, parents, and tutors — are fully committed to the process.
Over the course of the program, homework will progress from “untimed” to “completed with a stopwatch” to “timed.” Students are responsible for completing all homework in between sessions. (See homework policy below.) That means:
If a student does not complete their Test Prep homework, the below action plans will be enforced.
While The Enrichery is happy to provide guidance where necessary, clients are ultimately responsible for registering their students to take an official test, as well as for seeking formal testing accommodations. Similarly, clients are also responsible for notifying The Enrichery of any formal, testing-board approved accommodations so that we may adapt sessions and mock exams accordingly in order to provide a realistic testing environment.
For ISEE exams, please let us know upon Test Prep registration if your student is taking the official ISEE at home (digitally) or at a testing center (on paper).
Students will refrain from taking extended breaks in the process, barring pre-programmed school holidays and breaks. Sessions missed due to illness (either by the student or the coach) will be rescheduled immediately as often as necessary to stay on schedule.
In the rare event that a student’s typical coach is unexpectedly unavailable, they may be rescheduled with a different team member in order to keep the program on track. Said team member will be fully briefed on student progress, performance, and recent mock tests to ensure a productive session.
If the student cannot commit to weekly sessions and/or regular mock exams, they will be asked to restart the program at a later date.
Requesting Accommodations: ACT
Requesting Accommodations: SAT
For a 1-on-1 Admissions session, including Unlimited and 3-School Package services, failure to provide notice in accordance with The Enrichery’s standard cancellation guidelines will result in a $200 cancellation fee for that session.
Admissions clients who are at least 15 minutes late to a scheduled session may also be treated as a no-show if they have not notified the office that they are running late but still intend to attend. Coaches are required to wait 15 minutes for the student to arrive but may leave after that time if the office has not received notice.
No adjustment to fees will be made for time lost because of a student’s late arrival or early departure.
The 3-School Package includes application support for up to three colleges or universities selected by the family (the “Selected Schools”).
Once the three Selected Schools have been identified, a family may request to replace one by providing written notice to the Location Director.
Requested changes are subject to staff availability and the amount of work already completed for the school being replaced. An additional fee may apply if application work has already begun.
The Location Director will confirm any applicable fee before work begins on the replacement school.
Application support for schools beyond the three Selected Schools is not included in the 3-School Package.
Families wishing to receive application support for an additional school may add services at a rate of $250 per hour. Work on an additional school will not begin until the family has agreed to the applicable fees in writing through a new registration form.
Payment in full is required to reserve a spot in the College Admissions Workshop.
Clients who register before March 31 may split the workshop fee into two payments. The first half is due at the time of registration, and the second half is due on or before May 1 of the same year.
Workshop payments processed by credit card require an additional 4% processing fee based on the listed price. This fee is due on the date of the first scheduled payment.
Clients registering for the workshop more than one year in advance may also be eligible to split the payment into two installments. Please speak with your Location Director for additional information.
If a client is concerned about their ability to make a payment by the agreed-upon deadline, they should contact their Location Director as soon as possible to discuss available options. Failure to make a payment by the agreed-upon date may result in forfeiture of the student’s seat in the program.
A client may request a full refund, less a $350 deposit for credit card and processing fees, before any services have been rendered.
Refund requests require at least 90 days’ written notice to the Location Director.
Once services have been rendered, no refunds will be provided.
The Enrichery makes no promises or guarantees regarding a student’s college acceptance or other admissions outcomes resulting from consulting, coaching, or other College Admissions services.
Services purchased as part of a package or bundle are subject to these General Terms as well as any applicable service-specific terms.
Packages and bundles may include Test Prep (ISEE, SAT, or ACT), Pre-Test Prep, College Admissions services, or any combination of eligible services offered by The Enrichery.
Package and bundle fees are based on the total listed price of the selected package or services.
Payments made by credit card are subject to an additional 4% processing fee based on the applicable package price.
Unless otherwise approved by the Location Director and accounting team, payment is due in full at the time of registration and must be received before services begin.
Sessions included in a package or bundle are subject to the scheduling, cancellation, and attendance policies contained in these General Terms, as well as any applicable service-specific terms.
Before any services have been rendered, a client may request a refund of amounts paid, less any applicable credit card processing fees, by providing written notice to the Location Director at least 90 days before the applicable workshop or service start date.
Once any services included in the package or bundle have been rendered, payments are non-refundable.
The Birkman Assessment and Consultation is charged as a one-time payment (this will be billed within two weeks of receiving your registration paperwork for the Birkman) and will include the following:
A consultation with a Location Director is billed at a rate of $250 per hour. If a package is purchased following the consultation, the full consultation fee may be applied as a credit toward that package. The Enrichery’s standard cancellation and rescheduling policies apply.